COVID-19

PLEASE EXPLORE THIS WEBSITE AND READ ALL YOUR CONFIRMATION AND REMINDER EMAILS TO LEARN ABOUT THE IMPORTANT CHANGES AT BODY MAINTENANCE MASSAGE AND TO AVOID YOUR APPOINTMENTS BEING CANCELLED.


The Ministry of Health requires all RMTs to complete a COVID-19 Screening TWICE for every appointment, once before the appointment and a second time upon arrival for the appointment. IF YOU DO NOT COMPLETE YOUR DIGITAL COVID-19 SCREENING FORM (Included in your Reminder Email 3 days before appointment) & INTAKE/HEALTH HISTORY FORMS ONLINE (Included in Confirmation Email, if required) AT LEAST 24 HOURS BEFORE YOUR APPOINTMENT THEN YOUR APPOINTMENT WILL AUTOMATICALLY BE CANCELLED 


We are PAPERLESS! To serve you better and reduce time spent in the office we are using an Online Program for Booking, Digital Notes & Virtual COVID-19 Screening! Please follow the links in your emails to complete any required documentation. You will also be prompted to update your Health History every 6 months when booking online. Please follow the links in your emails.


New Clinic Address:

157-F High Street, Sutton

2 Entrances

  • Main Entrance/Parking at Back of Building (Drive around left side of garage)
  • Accessibility Ramp/Parking at Front/Side of Building


RMT will be wearing a new N95 mask, eye protection, face shield, clean gown, any other PPE needed & following best hygiene practices for hand washing, laundry, cleaning and disinfecting. Your RMT is also fully vaccinated (3 doses) against COVID-19 as well as up to date on all other vaccinations offered in Ontario.


*** All clients (and chaperones if applicable) are required to wear a KN95 mask or an N95 mask for the entire duration of the appointment. A mask will be provided for you, free of charge, when you arrive for your appointment, or you can bring your own KN95 mask or N95 mask to wear for your appointment.*** 



****Update on the Masking Policy at Body Maintenance Massage March 11, 2022****


As the Province begins to lift the Masking Mandates and we move forward through the COVID-19 Pandemic the Masking Policy at Body Maintenance Massage will continue to remain in place indefinitely for both your RMT and all Clients/Chaperones.


Due to the nature of Massage Therapy with the extremely close contact for prolonged periods of time and the potential for transmission of not only COVID-19, but other communicable illnesses such as common colds, flu, strep throat, etc, the Masking Policy is here to stay.


Thanks to our collective efforts at Body Maintenance Massage to help stop the spread of COVID-19 there has not been a single case of transmission traced to the office and the amount of other potentially contagious illnesses your RMT has had has decreased dramatically in comparison to the years before the Masking Policy went into effect in 2020.


The Health and Wellness of every single person who comes into the office is the top priority at Body Maintenance Massage and your understanding and continued efforts to help stop the spread are greatly appreciated.


An N95 or KN95 style mask will be provided for you when you arrive for your appointment, free of charge, if you do not have one of your own.

Thank you and see you next time




Massage chair & side-lying positions can be helpful if you are uncomfortable face down masked 


What will my Appointment look like?

  • Please arrive 10 minutes early & call from your vehicle
  • RMT will go through day-of screening questions, online forms, reason for your visit & further instruction over the phone
  • Please arrive alone unless you are the caregiver of the minor/dependent client. All who enter the Office must be screened and provide their full name & phone number for contact tracing (Contact the office to arrange screening and instructions for Caregiver)
  • Must sanitize/wash hands immediately upon entrance to the office
  • In an effort to reduce respiratory droplets conversation will be Treatment Focused Only
  • 45 minute minimum break in between clients in order to facilitate proper disinfecting of high touch surfaces including but not limited to, massage table, chairs, stool, door knobs, light switches, railing, floor, washroom
  • Only using Ministry of Health approved cleaners/disinfectants


The building has been completely gutted and renovated, finished in 2020. All furnace/air conditioning/duct work/windows etc, are brand new . Honeywell Hepa Filter Air Purifier with CADR rating of 300+ to also help keep the air in the treatment room at optimum quality.


As per Ministry of Health COVID-19 Operational Requirements all "Non-essential items are recommended to be removed from patient care areas to minimize the potential for these to be contaminated and become a potential vehicle for transmission (eg, magazines and toys)". All items in the treatment room that are not necessary to achieve the treatment outcome and are not able to be cleaned and disinfected properly have been removed (eg, upholstered furniture, decorative pieces, etc) to reduce potential transmission.


Lets get back to working together in the safest way possible

See you soon




Below is a copy of the COVID-19 Screening Form at Body Maintenance Massage


This Mandatory COVID-19 Screening Form must be completed at minimum 24 hours before every single appointment. If it is not completed at least 24 hours before your appointment your appointment will be cancelled. A second separate Screening must be completed upon your arrival for your appointment. Please arrive 10 minutes early and call from your vehicle. Thank You for your understanding of the policies in place as mandated by The Ministry Of Health. 


***Updated March 3/22***


ALL clients (and chaperones if applicable) will be required to wear a KN95 mask or an N95 mask that will be provided free of charge, or you can bring your own KN95 mask or N95 mask to wear for your appointment 


Thank You For Your Understanding And For Helping To Stop The Spread Of COVID-19


I agree that myself and all the members of my household are not currently experiencing any of the following symptoms:

  • Cough
  • Shortness of breath
  • Difficulty breathing
  • Fever
  • Chills
  • Unexplained Muscle Pain/Fatigue/Malaise
  • Sore throat
  • New loss of taste or smell
  • Unexplained Headache
  • Nausea
  • Vomiting
  • Diarrhea
  • Pink Eye
  • Runny Nose
  • Nasal Congestion


I agree that:

  • I am not currently waiting for my own personal COVID-19 Test Results
  • No one in my Household/Social Bubble/Cohort/Work Place/Child’s Class/Close Physical Contacts is currently waiting for their personal COVID-19 Test Results
  • I am not currently isolating due to Possible COVID-19 Exposure
  • No one in my Household/Social Bubble/Cohort/Work Place/Child’s Class/Close Physical Contacts is currently isolating due to Possible COVID-19 Exposure

I agree that I have not:

  • Tested positive for COVID-19 in the last 4 weeks
  • No one in my Household/Social Bubble/Cohort/Work Place/Child’s Class/Close Physical Contacts have tested positive for COVID-19 in the last 4 weeks 

(IF YOU/SOMEONE CLOSE TO YOU HAS TESTED POSITIVE FOR COVID-19 IN THE LAST 28 DAYS PLEASE CONTACT THE OFFICE DIRECTLY TO DISCUSS IN FURTHER DETAIL, THANK YOU) 

  • Knowingly been exposed to someone with COVID-19 without Ministry Of Health approved PPE over the last 14 days
  • Recently traveled to an area outside of ONTARIO over the last 14 days
  • Been to a nursing home/hospital or any setting in an Outbreak over the last 14 days


***If you have experienced any of the above, please call to discuss. We may have to refer you to the Online Self Assessment Tool before you call your Doctor or Telehealth, or may have to reschedule your appointment.***


Thank you for helping to stop the spread of COVID-19